Principle

Stay Campus London aims to ensure all students are booked on the correct course to suit their needs, as quickly and efficiently as possible.

Procedures

Bookings for Individuals and Groups can be made through the school’s website, by email, in person or by telephone.

Bookings are accepted through the sales team and from students contacting the school directly.

A registration fee of £65 is required for individual bookings.

A deposit of 10% is required to confirm enrolments for individuals and group bookings.

Full payment of fees is required 4 weeks prior to the commencement of the course.

Courses are subject to availability. If a course is unavailable an alternative date will be offered.

When enrolling it is very important that the school receives all medical conditions, allergies and dietary requirements at least two weeks before arrival.

The school should be informed of any serious difficulties with hearing, sight or mobility, or any other factor that may have implications on their learning.

Before booking and paying for a course, students must read and confirm having read contract terms and conditions of enrolment.

The school strongly recommends students travel with adequate insurance to cover expenses in case of emergency and also fees and costs in case of cancellation or curtailment.

Students requiring visas should ensure they have met all necessary requirements for entry into and studying in the UK.

Entry Requirements

If a student intends to sit an examination whilst studying at the school, it is recommended they check their level before booking on the course.

Stay Campus London takes attendance at the school very seriously and expects students to attend every lesson. It is important that students understand what the procedure will be if they do not attend lessons.

The school keeps a record of each student’s attendance at every lesson and calculates total attendance each week. If a lesson is missed the teacher will record the absence and it is added to the record at the end of the week. This can affect the average attendance and parents could be informed.

Arriving late for a lesson is also very important as this is very disruptive and teachers may not let a student, arriving late, join the class. In this case the student will be marked absent and the student must report to the school reception.

To receive a course certificate a student must attend 85% of their lessons.

Any absence due to illness must be substantiated by a group leader. Any unauthorised absences result in a certificate not being issued.

If a student’s attendance is poor the school will try to help the student improve. If this does not lead to improvement, it may result in the student being asked to leave the school.

If a student is studying on a visa it is important to know how poor attendance can affect a student’s right to stay in the UK.

Please see the Handbook for Student Visas and UK Border Agency for details on this procedure.

Before you book and pay for a course at Stay Campus London you must read and confirm you have understood our Terms and Conditions.

Cancellations

Any cancellations of the whole allocation must be notified in writing at least 6 months prior to the arrival date. Cancellations after this time are is subject to a cancellation fee. We will withhold deposits in the event of cancellation by the booking agent.

We reserve the right to charge 50% for individual (per person) cancellations occurring between 30 and 45 days prior to arrival, and 75% for cancellations that occur 14 to 30 days prior to arrival. No-shows and cancellations on the day of arrival will be charged at the full rate.

Please note that prices may be subject to alteration. See your Consultant or Educational Tour Operator for insurance information.

Force Majeure

Stay Campus London is not liable for loss of tuition or other services due to factors outside our control. Refunds will not be made under these circumstances.

Students must adhere to the following:

  • I will make a positive contribution whilst in the UK and will show mutual respect towards my fellow students, teachers and staff.
  • I will take, attend lessons and actively take part in class.
  • I am aware my leader is responsible for me during my stay.
  • I understand that I must agree to the curfew time set by my school and parents.
  • If I have permission to go out will never go out alone at night and will travel in pairs or a small group. I will stay in well-lit areas and take public transport.
  • I will avoid behaving inappropriately i.e. being loud in public places.
  • I will follow the UK law and not drink alcohol, take drugs or legal highs or carry a weapon. I may be arrested if committing any of these crimes.
  • I am not permitted to leave SCL overnight without being accompanied by an adult (18+) and must have written parental permission by my parent/guardian.
  • In case of any ongoing health problems I will bring prescribed medicine. I will inform the school or my leader immediately of any sickness.
  • I will attend school according to my timetable. If I am going to be late, I will inform my leader who will inform the school before 9:00 am.
  • I will behave in an appropriate manner at all times. Any aggressive verbal or physical behaviour will not be tolerated, and I will be asked to leave the school and may be sent home.

Principles

Stay Campus London (SCL) is committed to providing clear lines of communication for students to voice complaints and suggestions. The school will make every effort possible to resolve any complaints received by students quickly, fairly and without discrimination. Complaints are viewed as an opportunity to review and improve the services offered by SCL.

Procedures – Students’ Complaints - Pastoral

Any student wishing to make a complaint regarding any aspects of the school should, in the first instance, address his or her complaint to Welfare Officer; Denisa Sava or the Designated Safeguarding Lead (DSL) (Byron Skelton). If they are unable to deal with the problem, the complaint will be passed on to the relevant person.

Where possible, action will be taken to resolve the complaint and where necessary, procedures will be amended to satisfy the complaint.

Where no action is taken, the student making the complaint will be advised of the reason for this.

A full record of the complaint and any action taken will be kept by the Welfare Officer or DSL.

Students’ Complaints -Teachers and Teaching

Where possible students are asked to see their teacher if they are unhappy with their class or level. If you prefer not to speak to your teacher, any academic issues should be addressed to the Academic Manager, Gary Spiers. The matter will be discussed with the teacher and possible solutions identified. The Academic Manager will check after a suitable length of time that the problem has been resolved. If a student is still unhappy, he/she may be moved to another class. The Academic Manager will provide the teacher and student with as much support as possible.

Accommodation

Complaints about accommodation should be made to Paulina Fordon, the School Administrator, who will try and resolve the matter by referring to other departments within Stay Club. If this is not possible, a change of room will be offered. For serious complaints the student will be asked to put the complaint in writing and the matter will be treated with extreme sensitivity.

Staff

Any staff member wishing to make a complaint regarding any aspect of the school or their working conditions, should in the first instance, address his or her complaint to their direct Line Manager or DSL. Where possible action will be taken to resolve the complaint and where necessary procedures will be amended to satisfy the complaint.
A full record of the complaint, any action taken, will be kept by the DSL and Manager in the Complaints File.

Unresolved Issues

In the event of a matter being unresolved an external independent adjudicating panel can be set up with a legal representative and English UK support member.

In this case the complaint should be put in writing and sent to The Ombudsman, English UK, 47 Brunswick Court, Tanner Street, London SE1 3LH or to info@englishuk.com.

Stay Campus London is a multicultural and international environment in which we help to foster an acceptance and tolerance of a range of views students may encounter in such a community.

We encourage our students to express their views and beliefs as long as these respect the core British values of:

  • Democracy
  • The Rule of Law
  • Individual Liberty
  • Mutual Respect and Tolerance of those of Different Faiths and Beliefs

Any prejudice, discrimination or extremist views, including derogatory language, displayed by students or staff will always be challenged and dealt with in line with the relevant policies on student behaviour or staff conduct.

As part of wider safeguarding, staff will be alert to and have a duty to report:

  • Disclosure by students of their exposure to the extremist actions, views or materials of others outside of the school e.g. with community groups.
  • Graffiti, writing or artwork promoting extremist messages or images.
  • Students accessing extremist material online, including social media.
  • Any reports of change in behaviour, friendships or actions.
  • Intolerance of difference.
  • Use of extremist or “hate” terms to exclude others or incite violence.
  • Anti-Western or Anti-British views.

Reports of any of the above will be made to the Designated Safeguarding Lead or Senior Manager. In extreme cases the police may need to be notified.

Pursuing Excellence in English

The Customer Charter aims to improve access to the Stay Campus London services and to improve quality. The Charter informs customers of the standards of service to expect and what action to take in the event of any problems.

The Charter is reviewed and updated on an annual basis.

Assurance - Fair Service

Stay Campus London strives to maintain a learning environment for its students in which honesty, integrity and respect are constantly reflected in personal behaviour and standards of conduct.

The school is committed to promoting a positive learning environment amongst its students and staff.

The well-being, development and progress of students are of primary importance.

The school provides a safe, caring educational environment with close adherence to welfare and safeguarding regulations.

The school promotes a learning environment which is completely free from bullying and demonstrates respect for diversity and equality.

Complaints

The school makes every effort possible to resolve any complaints received by a student within 24 hours.

Any student wishing to make a complaint should address the complaint to the Welfare Officer or Designated Safeguarding Lead (DSL) who will ensure the complaint is passed to the relevant person to be addressed.

Where possible, action will be taken to resolve the complaint and where necessary procedures will be amended to satisfy the complaint. Where no action is taken the student will be advised of the reason for this.

A full record of the complaint and any action taken will be kept by the Welfare Officer or DSL in the complaints file.
In the event of a matter being unresolved an external independent adjudicating panel would be set up with a legal representative and English UK support member.

Contacts

All enquiries and bookings by email: info@staycampuslondon.com
Website: www.staycampuslondon.com
By telephone: +44 (0) 203 141 7539

Accreditation

The school is accredited by the British Council and is a member of English UK. Inspections are carried out by the British Council.

You may be requested to leave your course if your behaviour is deemed to interfere with other students’ learning or with their experience at Stay Campus London. Disciplinary problems or acts of serious misconduct will result in the School implementing a series of measures to deal with the situation. Gross misconduct will result in immediate expulsion from the school.

Disciplinary problems:

  • Class disruption
  • Expression of intolerance towards other cultures and beliefs
  • Expression of extremist opinions contrary to British core values
  • Harassment or lack of courtesy towards others - staff or students
  • Lateness or continued absence from class

Serious Misconduct

If you do something wrong that is serious enough to put yourself or other people in danger, or goes against the values under which we operate, we will implement disciplinary procedures.

Examples of such behaviour may include:

  • Substance abuse (drugs, alcohol)
  • Sexual misconduct
  • Bullying or anti-social behaviour
  • Petty theft or dishonesty
  • Insubordination
  • Aggressive behaviour
  • Vandalism
  • Downloading inappropriate material from the internet

If you behave inappropriately (as we have described above) at any time whilst you are the responsibility of the school, we will ask you to attend a meeting with a member of the Senior Management Team and with Byron Skelton, the Welfare Officer/Designated Safeguarding Lead (DSL), where we can discuss your behaviour and look for ways to improve it. Minutes of the meeting will be taken, and a copy sent to your parents or guardian if you are under 18, or to your agent/sponsor (with your written permission) if you are an adult. A copy will also be kept in our files. This will be your first written warning.

We will look at the situation again after the agreed time. If there has not been an improvement, we will ask you to attend a meeting with a member of the Senior Management Team and the Welfare Officer/DSL. If you think it is the right thing to do, we will set another deadline and agree with you again the improvements we are looking for. A copy of the targets will be sent to the appropriate person as above. This will be your second written warning.

If we are still concerned about your behaviour after the agreed time, we will give you a final warning, in which we will explain the conditions to be met if you are to continue at the school. We might, at this time, recommend temporary or permanent exclusion. You will be able to appeal against any recommendation for permanent exclusion or suspension.

If you are excluded from school in the circumstances we have described above, no refund of tuition fees will be given.

Exclusion Policy

A student can be excluded from school if their behaviour or performance has not improved in response to the disciplinary procedures above. If an incident of Gross Misconduct comes to our attention, we will ask you to leave the school immediately.

Gross Misconduct

“Gross Misconduct” means behaviour that is so serious or unacceptable that we have to take immediate action.
If you are excluded from school due to Gross Misconduct, no refund of fees will be given.

If you came into the UK on a visa, obtained on the basis of your attendance at the school, it is our legal obligation to inform the authorities of our decision.

Examples of what constitute gross misconduct include violation of UK laws and any of the following:

  • Racism
  • Criminal activities
  • Violence including sexual violence
  • Incidents involving weapons
  • Repeated or persistent misconduct of a serious nature
  • Serious Theft or Fraud
  • Drug dealing
  • Serious damage deliberately sustained to the school’s property
  • Downloading inappropriate material from the internet
  • Indecency
  • Breach of Health & Safety rules

Stay Campus London takes a proactive approach to equality, taking seriously the responsibility of promoting equality with regards to:

  • Ethnicity
  • Gender
  • Disability
  • Sexual Orientation
  • Religion, belief or non-belief
  • Age
  • Marital or Civil Partnership status
  • Pregnancy and maternity
  • Socio-economic background
  • People with diverse communication needs
  • Ex-offenders

The school values everyone as an individual and strives to provide an environment which will ensure any person entering the premises will be treated fairly and equally, regardless of the above. Students at the school can be certain they will be studying in an atmosphere where everyone receives respect and can voice their diverse needs, knowing that they will be heard.

The school works to high standards to ensure that the diverse needs of all students are recognised and met by taking account of legislative and regulatory requirements and by identifying key goals to be achieved.

No form of intimidation, bullying or harassment will be tolerated at the school. If a student believes they have been discriminated against in any way they should inform the School Director and the matter will be dealt with immediately.

This policy provides guidance on how Stay Campus London uses the Internet and social media and the procedures for doing so.

Aims

To protect all students and especially Under 18's who make use of technology (mobile phones, games consoles and the internet) whilst studying at the school.

To provide staff and visiting colleagues with policy and procedure information regarding online safety and inform them how to respond to incidents.

Understanding the online world

As part of using the Internet and social media, SCL will:

  • Understand the safety aspects – including what is acceptable and unacceptable behaviour for staff and students when using websites, social media, apps and other forms of digital communication whether it is on a computer, mobile phone or game console.
  • Advise students in the Handbooks and as part of first day Induction that they must adhere to this policy.
  • When using social media platforms (Facebook, Twitter and Instagram, etc.) ensure SCL adheres to relevant regulations.
  • Regularly review existing safeguarding policies and procedures to ensure that online safeguarding issues are fully integrated including:
    • making sure concerns of abuse or disclosures that take place online are written into our reporting procedures
    • incorporating online bullying (cyberbullying) into our anti-bullying policy

Information and Communication Technology (ICT)

Current and emerging technologies used in school and more importantly, in many cases outside the school, by students include:

  • Internet websites
  • Instant messaging
  • Social networking sites
  • Emails
  • Blogs
  • Podcasting
  • Video broadcasting sites
  • Music download sites
  • Mobile phones with camera and video functionality
  • Digital cameras
  • Smart phones with e-mail and web applications

All of these have potential to help raise standards of teaching and learning but may equally present challenges to both learners and tutors in terms of keeping themselves safe. These challenges include:

  • Exposure to inappropriate material
  • Cyber-bullying via websites, social media, mobile phones or other technologies
  • Identify theft or invasion of privacy
  • Downloading copyrighted materials
  • Exposure to inappropriate advertising
  • Safeguarding issues such as grooming (children or vulnerable adults)
  • Other illegal activities

At Stay Campus London we seek to maximise the educational benefit that can be obtained by exploiting the use of ICT, whilst at the same time minimising any associated risks. By making clear to learners, staff, contractors etc. what the school expectations are regarding the use of ICT, we aim to protect our learners and staff from harm, as far as reasonably practicable. The precise nature of the risks faced by users will change over time as technologies, fads and fashions change but there are general principles of behaviour and the code of conduct that apply to all situations e.g.: all users need to know what to do if they come across inappropriate material, and that staff members should not give out their personal information to learners such as their personal telephone numbers, email address or allow access to their personal social networking site accounts etc. We also communicate to our students on courses at Stay Campus London they should not give out their personal information such as telephone numbers, addresses etc. to strangers or publish this information on social networking sites.

A balance needs to be struck between educating staff and students to take a reasonable approach towards the use of regulation and technical solutions. We must recognise that there are no totally effective solutions to moderate and control the internet, so this policy incorporates both approaches.

Roles and Responsibilities for Staff

All teaching and non-teaching staff (including suppliers and contractors) are responsible for supporting safe behaviour throughout the school and following e-safety procedures. All school staff should be familiar with the E-safety and Acceptable use of ICT policy (AUP) as well as their relevance to the code of conduct and safeguarding policies.

  • All staff should participate in any e-safety training and awareness raising sessions
  • Act in accordance with the AUP and e-safety policy
  • Staff should report any suspicion of misuse to the designated persons or line manager
  • Staff should refrain from making negative comments about learners, colleagues or Stay Campus London on any blogs or social networking sites. Negative comments such as these could be considered as gross misconduct as it potentially affects the reputation of the school and/or lowers morale.
  • Staff should help educate learners in keeping safe especially with vulnerable groups. Whilst regulation and technical solutions (such as filtering systems) are important, they must be balanced with educating learners to take a responsible approach. The education of learners in e-safety is an essential part of using technology in classes. Staff should act as a good role model in their own use of ICT.
  • Where Internet use is pre-planned in sessions or enrichment activities, learners should be directed to sites which are appropriate for their use and procedures should be followed for reporting any unsuitable material that is found on Internet searches. Where practicable staff should pre-check sites and any possible searches.
  • Where learners are able to freely search the Internet such as in our common rooms, staff should be vigilant in monitoring the content of websites in case there is any unsuitable material.
  • Staff should be aware of the potential for cyber-bullying in their sessions where malicious messages e.g. through the use of forums and social networking sites, or via internal class emails or text messages on mobile phones etc, which can cause hurt or distress.
  • Learners should be taught to be critically aware of the materials/content they can access online and be guided to validate the accuracy of information.
  • Learners are educated in the need to acknowledge the sources of any information used and to respect copyright when using material accessed on the Internet.
  • Staff are required to use the BCC address label when sending emails to groups of students to prevent circulation of emails.

Roles and Responsibilities for Students

The provision of ICT resources and facilities are a privilege, not a right. Students are encouraged to access various technologies in the school. They should fully participate in e-safety activities and report any suspected misuse to a member of staff.

Students are expected to:

  • behave in a safe and responsible manner
  • treat equipment with respect
  • use USB/Flash memory key(s) only for school purposes
  • be polite and not use e-mail, social media or blogs etc to make negative comments, bully or insult others
  • use the resources only for educational purposes

Students are expected not to:

  • have any inappropriate files (e.g. copyrighted or indecent material)
  • attempt to circumvent or “hack” any systems
  • use inappropriate or unacceptable language
  • reveal their personal details or passwords
  • visit websites that are offensive in any way
  • use chat rooms or newsgroups
  • do anything that could damage the reputation of the school
  • download anything inappropriate or install any programmes

Roles and Responsibilities for Management Team

The management team at Stay Campus London takes e-safety very seriously and will ensure that policies and procedures are in line with best practice and the safeguarding agenda. In particular, they will ensure that all staff receive suitable training and development to carry out their e-safety roles and sufficient resources are allocated to the task. Senior managers will follow the correct procedure in the event of a serious e-safety allegation being made against a member of staff and ensure that there is a robust system in place for monitoring e-safety. This includes making sure that the academic network infrastructure is safe and secure, and that policies and procedures approved within this policy are implemented. SCL has internet security filters fitted to ensure no one can connect to inappropriate sites or material. Regular review of the issues will take place at the safeguarding working group meetings with feedback sessions scheduled to the management team meetings.

Responding to issues

It is important that any incidents are dealt with as soon as possible in a proportionate manner and that members of the school community are aware those incidents have been dealt with.

Any concerns around the misuse of ICT must follow the referral process within the safeguarding policy and procedure where there is a potential threat to another learner, vulnerable person or member of staff. Any suspected misuse must be reported to a member of staff and then an appropriate course of actions will be agreed.

Where an allegation has been made against a student an investigation will take place by a Senior Manager or the Designated Safeguarding Lead. The outcome of the investigation will decide what will be the appropriate course of action and, depending on the nature of the misuse, the student could be suspended from classes until the investigation is complete. The student code of conduct procedure will be invoked should the allegation be found to be true and the sanction will depend on the seriousness of the misuse and whether it was accidental or deliberate, a first-time offence, thoughtless or malicious e.g.: intended to cause harm to others. Sanctions could involve the student having ICT access removed for a period of time or in very serious cases, exclusion. Where there is a potential legal issue the Principal will decide on the need for involvement of outside agencies including the police, together with the designated persons and other members of the senior management team in line with our safeguarding and other policies.

It is the aim of Stay Campus London to obtain feedback on all aspects of the students’ experience during their time at the school. This includes not only their learning experience but also the accommodation, facilities available, the social programme and the service they receive before and after arrival in the UK. We also aim to deal with any issues arising out of the feedback, promptly and to the satisfaction of all concerned. The feedback we receive helps us to evaluate our product and enables us to improve all our services.

Procedures

During the induction on the first morning students and their group leaders (if applicable) are advised who to contact if they have a problem i.e. their teacher about lessons; the School Administrator about accommodation; the SCL reception about the social programme; the Safeguarding Lead or Welfare Officer for any personal problems and SCL reception for any general enquiries. Students are introduced to as many of these members of staff as possible and advised where to find them.

Students are advised that it is in everyone’s interests that any problems are brought to light and dealt with as soon as possible. Students are encouraged to contact their leaders or school team if they have any problems.

On the second day students and group leaders are given a Second Day Feedback Form to complete that day to ensure any initial problems are brought to light and dealt with promptly.

On the last day all students receive an End of Course Feedback Form. This invites students and leaders to rate and comment on lessons, accommodation, the social programme and the school in general. Information gathered from the forms is fed back to teachers and admin staff. Any complaints are discussed by the relevant departments and an action plan put in place to deal with them.

Data from the questionnaires is collated monthly and the forms scanned and passed to Senior Managers, Academic Team and QA Manager. Hard copies are also stored in the school office. A pie chart is produced annually and put to the Management Team for action.

Context

At Stay Campus London (SCL) we enjoy a variety of students of all ages and abilities. All students under the age of 18 are minors, and as such we have a special “Duty of Care” towards both the under-18s and any vulnerable adults who attend the school. Factors that may make someone a vulnerable adult may include, but not be limited to disability (both physical and mental) and level of English. Each student’s level of vulnerability may depend on the context and it cannot be assumed that someone who may not be regarded as a vulnerable adult within the school premises doesn’t become vulnerable off-site.

All students and visitors under the age of 18 and who fall into the category of vulnerable adult are entitled to be protected under this policy regardless of their race, nationality, age, gender, sexual orientation or religious belief.

This duty of care applies to all members of staff, and whether or not students are on the premises, are on their way to or from the school, on an excursion or doing a sports or social activity organised by the school.

Introduction

Staff in this organisation accept and recognise our responsibilities to develop awareness of issues which cause children and young people harm. We will endeavour to safeguard vulnerable adults, children and young people by:

  • Adopting child protection guidelines through a code of behaviour for staff.
  • Sharing information about child protection and good practice with children, parents, and staff.
  • Sharing information about concerns with agencies who need to know, and involving parents and children appropriately.
  • Following stringent procedures for recruitment and selection of staff including mandatory DBS checks for staff.
  • Providing effective management for staff through supervision, support and training.

We are also committed to reviewing our policy and good practice at least once a year. The Head of EFL is primarily responsible for this.

If any student or staff member has any concerns about the welfare of an under-18 this will be reported to the DSL.

Terminology

The following terminology is used throughout this policy and other school policy. It is important that all members of staff are familiar with the terms used, and where a term refers to a named person, they know who that person is and how they can be contacted.

Under-18 – Any student or visitor who is under the age of 18. They are deemed to be a minor by law. All students of Stay Campus London who are under the age of 18 have their age highlighted on their Student Card.

Vulnerable Adult – Any student or visitor to the school whose personal circumstances may make them more vulnerable than many other adults. Factors that may deem someone to be a vulnerable adult may include a physical disability (e.g. sight/hearing impairment, mobility impairment), special needs (e.g. learning difficulties, dyslexia), level of English (lower students may not fully understand instructions or be able to effectively express a concern), lack of local knowledge (unfamiliar with the local vicinity or customs).

Designated Safeguarding Lead (DSL) – A named member of staff, trained to Advanced Safeguarding for the DSL, who has full overall responsibility to ensure Stay Campus London meets the aims of this policy. Since October 2017, the Designated Safeguarding Lead has been Byron Skelton. The identity of the Welfare Officer/DSL is advertised around the school in posters and during the student’s first week he will meet all new students.

Designated Safeguarding Person (DSP) – A named or named member(s) of staff trained to Advanced Safeguarding Level. The acting DSP is Petra Jedlickova.

Local Safeguarding Children’s Board (LSCB) - Key statutory mechanism for agreeing how the relevant agencies in each local area will co-operate to safeguard and promote the welfare of children in that locality, and for ensuring the effectiveness of what they do. The Children Act 2004 requires each local Children’s Board authority to establish a Safeguarding Board. Stay Campus London falls within the catchment area of Barnet Borough Local Safeguarding Children’s Board.

Designated Officer (DO) – formerly Local Authority Designated Officer (LADO) – The officer or team of officers involved in the management and oversight of allegations against people that work with children.

Duty of Care – This is a responsibility of all staff and group leaders to protect under-18 and vulnerable adults from direct harmful behaviour, for example, emotional abuse, physical abuse or any other physical harm, sexual abuse and neglect.

Child Protection – Part of the Safeguarding process. It focuses on protecting individual children identified as suffering or likely to suffer significant harm. This includes child protection procedures which detail how to respond to concerns about a child.

Staff Responsibilities related to Safeguarding

A detailed description of the of the responsibilities all staff have in relation to safeguarding under-18s and vulnerable adults connected to the school can be found in the sections below. The overarching principles are that all staff have the responsibility to safeguard under-18s and vulnerable adults, be vigilant and know to report concerns, including small ones, or allegations and who to contact both within and outside of SCL. All staff must be trained in Safeguarding to the level of Basic Awareness, all Designated Persons to the level of Advanced Safeguarding and the Designated Safeguarding Person to the level of Advanced Training for the DSL.

Legal Framework

This policy is informed by the following legislation enacted by the UK Parliament:

The Children Act 1989
Local Government Act 2000
The Sexual Offences Act 2003
Children Act 2004
Protection of Freedoms Act 2012 Counter-Terrorism and Security Act 2015

Policy Availability

This policy can be found in the Stay Campus London Employee Handbook, which all staff receive upon appointment. Staff are required to sign a declaration that they have read and understood the policy. It is also available to the public on the Stay Campus London website www.staycampuslondon.com.

Designated Safeguarding Team

The following members of staff form the Designated Safeguarding Team.

Role:

Designated Safeguarding Lead

Designated Safeguarding Person

Staff Members:

Byron Skelton

Petra Jedlickova

Location:

Stay Campus London Reception

Teachers’ Office

Code of Conduct

Statement of Intent

It is the policy of Stay Campus London to safeguard the welfare of all vulnerable adults, children and young people by protecting them from all forms of abuse including physical, emotional and sexual harm.

This organisation is committed to creating a safe environment in which young people can feel comfortable and secure while engaged in any of Stay Campus London’s programmes. Staff must, at all times, show respect and understanding for the individual’s rights, safety and welfare, and conduct themselves appropriately.

Guidelines for all Stay Campus London Staff

Attitudes

Staff must be committed to:

  • Acting professionally at all times.
  • Treating vulnerable adults, children and young people with respect and dignity.
  • Always listening to what a vulnerable adult, child or young person is saying.
  • Valuing each child and young person.
  • Recognising the unique contribution each individual can make.
  • Encouraging and praising each vulnerable adult, child or young person.

By Example

Staff must endeavour to:

  • Provide an example, which we would wish others to follow.
  • Use appropriate language with children and young people and challenge any inappropriate language used by a young person, child or an adult working with young people.
  • Use neutral language at all times in order to prevent any misunderstanding of intent, or possible accusations of misconduct.
  • Respect a young person’s right to privacy.
  • Be dressed appropriately at all times when on school premises or carrying out any work duties.
  • Please refer to the section in the Stay Campus London Employee Handbook on Dress Code for appropriate attire.

Prohibited Actions

Staff may not engage in any of the following activities:

  • Allow any student under the age of 18 to consume alcohol or tobacco products either on or off the premises, inside or outside of working hours.
  • Initiate any form of physical contact or engage in inappropriate physical contact with any student.
  • Be in a relationship with any student under the age of 21. (NB Any member of staff entering a relationship with any students aged 21 or over MUST inform their line manager immediately. Please see page 17 of the Employee Handbook for further information).
    • Meet any student under the age of 21 outside of the work premises unless this meeting is work-related (e.g. meeting a group of students for a Social Programme activity).
    • Have contact with any student via the internet or any type of media including email, social networking sites or any other type of social media, unless this contact is part of normal work duties and uses School networking systems. Please refer to the School Communications Policy for further details.
    • Do things of a personal nature for a vulnerable adult, child or a young person that they can do for themselves.
    • Accept gifts of a high value from students at any time. Small gifts from students are acceptable when a student, teacher or other staff member leaves.

Staff are reminded they are in a Position of Trust and that any sexual contact with a student under the age of 18, even if the student is over 16, is a criminal offence.

“Inappropriate physical contact” may be difficult to define in a multi-cultural environment, when students from some other cultures may be more tactile. Staff are therefore prohibited from initiating any physical contact with a student or, if alone with a student, from engaging in physical contact if initiated by the student. Students may wish to have a photograph taken with a member of staff and it is quite natural in this situation for the student to place their arm around the member of staff. This is deemed acceptable provided that the staff member is not alone with the student, the staff member refrains from reciprocating, and the hard or arm isn’t placed on any protected area of the staff member’s body. Staff must otherwise, tactfully and sensitively explain to students that they cannot engage in physical contact with them.

Staff who may need to meet with students under the age of 18 outside of the workplace, must inform a senior member of staff that they are doing this and report back to them when the student has been safely delivered to their destination.

Whistleblowing

Staff are required to report to their line manager (or any senior manager) any instances where they suspect a fellow member of staff to be engaging or to have engaged in any inappropriate or illegal activity. Confidentiality and support will be given to any staff member who raises such concerns.

Anti-bullying policy

Stay Campus London has a written policy on bullying, harassment and extremism for staff and information for students. Staff can find this guide in the Stay Campus London Employee Handbook. Students are referred to this during their induction on Day One. This information for students is also displayed in each classroom.

Safeguarding Young People and Vulnerable Adults on the Premises

It is the responsibility of all staff members to ensure that students are in a safe and secure environment while they are at the school. Annual general safety and fire risk assessments are carried out in all our campuses.

The following are guidelines for ensuring our students enjoy a safe and secure environment while on school premises:

Avoiding accidents

  • Ensure that all infrastructure is secure. For example, if you feel that any of the chairs or desks are in need of repair or replacement, put them out of use immediately and inform the Maintenance Manager and/or your line manager of this. The Maintenance Manager is Octavian Dovlete.
  • Make sure that all electrical cables are covered and are not protruding or in a position that would cause students to trip over them. This is particularly important in classrooms in which there is a computer and in the Library.
  • If any student is seen to have an object that could be potentially harmful to him or herself or to another student (e.g. a knife) you should politely ask the student to hand it to you and report the incident to the Head of EFL or another senior manager. They will decide what further action to take.
  • All staff should be aware of which members of staff are trained in First Aid and where they can be found in the event of an accident.

Alcohol and tobacco

  • Students are informed about the law regarding alcohol and tobacco during their induction on day one.
  • The legal age to be able to purchase tobacco in the UK is 18. As such, and despite what the law may be in students’ own countries, students under the age of 18 should not smoke while under the care of the school. If a student known to be under the age of 18 is seen smoking, they should be asked to stop.
  • The same applies to alcohol. Students are not permitted to bring alcohol onto the premises. All social activities involving alcohol should be for students aged 18+ only, and care should be taken to ensure that younger students do not attend. If you suspect a student is under 18, ask to see their student card.

Fire safety and evacuation

Full details of what to do in the event of the school needing to be evacuated can be found in the Fire Safety document.

  • Students are informed of the fire and evacuation procedure during their initial tour of the school. Please check periodically that students understand what to do in the event that the school needs to be evacuated.
  • Ensure that nothing is blocking the fire escapes and passageways. Should you see anything, such as a desk or bicycle blocking an escape route remove it and/or report it to your line manager.
  • All staff have a responsibility to ensure students evacuate the building (and garden) safely in the event of a fire alarm. All teachers must take their registers and check that all students are present.
  • Anyone with impaired mobility may be regarded as being vulnerable in the context of having to evacuate the premises. Such people may require a Personal Emergency Evacuation Plan (PEEP). Please see the Personal Emergency Evacuation Plan (PEEP) Policy and Procedures for details on this.

Walking to off-premises classrooms

  • All students should be made aware of the safest route to any off-premises classrooms and reminded of road safety. Note that cars may go around the roundabout near the school at quite a high speed, so it is safer to cross the road away from this roundabout. It is important to remind students to look right then left when crossing the road as those from countries where they drive on the right will be used to looking left then right.

Students in the classroom

  • While all students are normally expected to attend classes and be on time every day, this is particularly important for under-18s and vulnerable adults, as it is our responsibility to know where they are during school hours. For this reason, if an under-18 or vulnerable adult is absent, please report this fact to reception by 9:30 so that the student or group leader can be called.
  • Teachers must check that the materials they use in the classroom will not be harmful in any way to under-18s. This should not normally be an issue if materials are chosen so as not to cause offence to any student. However, there may be some under-18s who are not as mature for their age as they otherwise might expected to be, and particular attention needs to be paid to this.

General Wellbeing

The following applies to all students however staff need to consider the implications of the following to our under-18s and vulnerable adults.

  • All students should be dressed appropriately for school and should not wear any clothes that would offend anyone, e.g. clothes that are too revealing or T-shirts with offensive slogans or images. If you see anyone who is dressed inappropriately or is wearing something which may cause offence, please speak to them, or ask a member of staff of the same gender as the student to speak to them.
  • While bullying is clearly against the school rules, staff should be particularly sensitive to the possibility of under-18s being bullied. Ensure that all students treat others with respect and don’t allow students to talk to one another in an inappropriate way even if they say it’s just a joke or they don’t really mean it.
  • Keep an eye on who under-18s appear to be socialising with. Do they appear to be uncomfortable with the people they are with?

Safeguarding Young People and Vulnerable Adults in School Accommodation

Due care and attention is given to where students are placed in school accommodation. The following rules are in force when placing students:

  • All students live on-site at the campus in residential style accommodation. The rooms range from single rooms up to quads.
  • Students who are under 18 are not housed in the same rooms as students over the age of 18.

Parents of under 18s are asked to complete Parental Consent Forms. Amongst other things, these stipulate the curfew times as 11pm Monday to Sunday. Parents may stipulate they wish their child to have an earlier curfew time, but not a later one.

Safeguarding Young People and Vulnerable Adults on the Social Programme and on Class Excursions

Events on the social programme take a number of forms, such as afternoon, evening or full-day excursions.

  • All social programme leaders should be aware of the potential risks for the activity they are leading. If in doubt consult the Operations Manager before agreeing to do an event. All activity and excursion leaders must read the related risk assessment and instructions related to the Social Programme activity they are about to lead and sign the related document to declare they have read and understood them.
  • The Operations Manager ensures that the following staff to student ratios are met: Afternoon and Evening excursions 1:20 (September-June), 1:15 (July-August); Full-day excursions 1 SCL staff member per coach, with no more than 20 under-18s per coach.
  • For all social activities that take place within a controlled location, such as the school, ensure that the room being used is fit for purpose, e.g. that all obstructions have been removed for discos so that there are no accidents.
  • For all social programme activities and class excursions leaders/teachers must have a list of names of all students in their group and mobile phone numbers (where possible) of all under-18s. They should also get to know by sight all those students who are under 18. All group leaders must therefore be issued with a school mobile phone whenever they lead students on an off-site social programme activity.
  • On excursions in which students have time to themselves, no-one under 18 should be left to wander around on their own. Students should be told to stay in groups of at least 3, should have a written copy of the group leader’s mobile phone number to call in case of any problems, and should be told to call the school emergency number (on their student card) if they are unable to contact the group leader.
  • When using public transport with a group of students the group leader should ensure students stay together. In the event of there being two group leaders with larger groups, one should take the lead while the other brings up the rear to ensure no students are left behind. Do a head count at every change of train to ensure no-one has been left behind. When known, inform students which platform the group will be using in case they lose the group.
  • It is the responsibility of the group leader to be aware of the environment that they are taking students into. Be aware of any potential danger (such as heavy traffic, crowded trains, demonstrations etc).
  • Ensure that all students understand where and at what time to meet the group after their free time is over.
  • Group leaders are encouraged to take photographs of excursions. Particular attention needs to be paid to this. While all students need to give their consent to their image being used for publicity, photos of under-18s can only be used if their parents have given their consent. Therefore, it is best to avoid taking photographs of under 18s on social programme activities.
  • On returning to the school, under no circumstances should anyone under 18 be allowed to leave the group. It is the responsibility of the group leader to ensure that all under-18s return safely to the home tube station or the school campus.

Safeguarding Young People and Vulnerable Adults during Airport Transfers

During taxi transfers between the airport and the campus the following rules are in force:

  • All taxi drivers are DBS checked.
  • Taxi transfer confirmations that involve a passenger under the age of 18 are always clearly marked to say that the passenger is under-18.
  • Drivers have clear instructions that they must not leave the airport without their instructions. If their passenger does not arrive, they must phone the SCL Emergency number to receive confirmation that their passenger has not left their country before being allowed to leave the airport.
  • On delivering under-18s, drivers must ensure that their under-18 passenger is met by a school representative before leaving.

One-To-One Contact with Students

Staff should:

  • Not spend excessive amounts of time alone with any student away from others.
  • In the event of having to meet with an individual vulnerable adult, child or young person make every effort to keep this meeting as open as possible.
  • If privacy is needed, ensure that other staff are informed of the meeting and its whereabouts. For these meetings there should be two members of staff, one male and one female, present. Staff are strongly advised against meeting any student, especially of the opposite sex, alone in a closed space.

Electronic contact with students under 18

  • Electronic contact is defined as the communication or publication of information (including images) between two or more people using an electronic device. This may occur using (but is not limited to) landline and mobile phones, other handheld electronic devices, gaming equipment and computers. Electronic contact may include but is not limited to voice communication, text communication, instant messaging, email, social networking sites, blogs, photos and videos.
  • This policy applies to the relationship between students and staff before, during or after a course.
  • Staff must request permission from the Operations Manager or Head of EFL for any electronic contact with a student which is of a non-work-related nature before, during or after a course. Requesting mobile phone numbers from students is necessary for an excursion, however, staff should only give out the school excursion mobile number, and not their own private number. Social networking on Facebook etc. is strictly prohibited.
  • In any electronic contact with students, staff must pay particular attention to use neutral, un-emotive language that will not be misconstrued. Staff must not exchange any information with a student that they would not be happy to share with the child’s parent or carer.
  • Please refer to the Communications Policy for full details of appropriate online conduct.
  • Students are informed during the day-one induction, and in the new student booklet, that staff are not allowed to befriend them on social media.

Online safety for students

While some websites that pay pose a risk to students are blocked on the school server all staff must be aware that certain sites may not be blocked and must remain vigilant when students are using the internet. All staff, and teachers in particular, must periodically remind students of the potential dangers of sharing personal information on the internet, uploading photographs, online harassment and the potential for scams. There are posters around the school advising students on internet safety and these must be pointed out to students. The school’s Online Safety policy is given to students to read and sign during their induction.

Radicalisation and Extremism

The school is a multicultural and international community in which we help to foster an acceptance and tolerance of a range of views students may encounter in such an environment. We fully subscribe to the Government’s Prevent strategy and we encourage our students to express their views and beliefs as long as these respect the core British values of democracy, the rule of law, individual liberty, mutual respect and tolerance of those of different faiths and beliefs.

At Stay Campus London, we are aware that some students may have been exposed to extremist influences or prejudiced views before their arrival in the UK, or may be exposed to them after coming here. These influences may emanate from a variety of sources and media, including via the internet, and at times students may themselves reflect or display views that may be discriminatory, prejudiced or extremist, including using derogatory language. Any prejudice, discrimination or extremist views, including derogatory language, displayed by students or staff will always be challenged and dealt with in line with the relevant policies on student behaviour and staff conduct.

As part of wider safeguarding responsibilities, staff will be alert to and have a duty to report:

  • Disclosures by students of their exposure to the extremist actions, views or materials of others outside of the school, such as in their homes or community groups.
  • Graffiti symbols, writing or artwork promoting extremist messages or images.
  • Students accessing extremist material online, including through social networking sites.
  • Any reports of changes in behaviour, friendship or actions and requests for assistance.
  • Students voicing opinions drawn from extremist ideologies or narratives.
  • Use of extremist or “hate” terms to exclude others or incite violence.
  • Intolerance of difference, whether secular or religious or, in line with our equalities policy, views based on, but not exclusive to, gender, disability, sexuality, race, colour or culture.
  • Attempts to impose extremist views or practices on others.
  • Anti-Western or Anti-British views.

In the first instance, reports of any of the above will be made to the Designated Safeguarding Lead or Operations Manager. In extreme cases the police may need to be notified.

In order to help prevent such occurrences, the school is committed to:

  • Raising staff and student awareness of radicalisation and extremism,
  • Working with local agencies and sharing information,
  • Maintaining robust ICT measures to prevent access to extremist or otherwise inappropriate websites.

Dealing with problems outside of work hours

The duty of care to our students extends to outside of the workplace and outside of work hours. You will see a number of our students around the campus area in the afternoons and evenings and at weekends. If you see any student who is known to be under 18 engaging in any harmful or inappropriate behaviour (such as drinking alcohol), it is your responsibility to stop that behaviour, if it is within your capability and/or to report it immediately to a responsible person at the school. Outside of working hours, this can be done via the Emergency Phone.

Child Protection

Child Protection forms part of the duty of care we have to our under-18s and vulnerable adults. This means the need to protect them from direct harmful behaviour, for example emotional abuse, physical abuse or any other physical harm, sexual abuse and neglect. It should be noted that this abuse can come from another child and not just an adult.

All staff must undergo training in Basic Awareness in Child Protection and must be aware that they are at all times responsible for maintaining a safe environment for all under-18s and vulnerable adults. It is each staff member’s line manager who has responsibility for ensuring that this is done, with the Head of EFL having overall responsibility for this.

Child Protection Policy

Stay Campus London is committed to a practice which protects children and vulnerable adults from harm. This includes a) safeguarding, which is the school’s duty of care to look after vulnerable adults and children and help them to achieve their potential, and b) child protection, which involves protection from abuse. Abuse can include neglect, sexual, physical, or psychological and emotional abuse. For the purposes of this policy a child is defined as a person under the age of 18 and all children regardless of race, nationality, religion, gender or sexual orientation are protected by this policy.

All staff undergo training in Basic Awareness in Child Protection.

Sharing information regarding child protection

Good communication is essential in any organisation. At Stay Campus London every effort will be made to assure that, should individuals have concerns; they will be listened to and taken seriously.

It is the responsibility of the management to ensure that information is available to, and exchanged between all those involved in this organisation and its activities. Some information is confidential and should only be shared on a strictly need-to-know basis. At times it may be necessary to share information with a Designated Officer in the Barnet Safeguarding Children’s Board.

Children and young people

Stay Campus London will act to ensure that young students have information about how, and with whom, they can share their concerns, complaints and anxieties. When sharing information, SCL personnel will be sensitive to the level of understanding and maturity, as well as to the level of responsibility, of the people with whom they are sharing information.

Parents

Parents/persons with parental responsibility are ultimately responsible for their children’s welfare at all times, and they should be assured that their children are involved with a credible organisation. We achieve this by having a full copy of this Safeguarding and Child Protection Policy available for anyone to view.

Staff

As an organisation, which works with children and young people, it is imperative that each member of the Stay Campus London staff is aware of their responsibilities under the Child Protection legislation and has a working knowledge of the school procedures. Each member of staff will receive online training shortly after they start and refresher training at least every two years.

Other Bodies

A copy of our Child Protection Policy will be made available to any other appropriate body.

Safer Recruitment

Stay Campus London is committed to safer recruitment. A position offered to a successful applicant is subject to references and a DBS check, or overseas equivalent. All applicants undergo a DBS check before they are in the post of employment.

Where a vacancy at SCL is advertised the school’s commitment to safeguarding, as well as our requirement that a candidate must undergo a DBS check, is clearly stated in the advertisement. Candidates are also informed that any gaps in their work history must be explained satisfactorily. Questions at the interview stage of recruitment are designed to assess candidates’ attitudes to the principal of Safeguarding and Child Protection. They are also informed that when taking up references we always ask referees to comment on the candidate’s suitability to work with under-18s.

New staff who are taken on before their DBS check has arrived will be allowed to take up their post but will be barred from being alone with any under-18 until a clear DBS check can be verified. In the case of teachers, they will not be scheduled to teach one-to-one lessons with any under-18.

Staff Records

A single central record of staff is kept maintaining a record of all pre-appointment checks. This record is kept up to date by any member of staff involved in the recruitment process.

Referrals to the Disclosure and Barring Service (DBS)

A referral must be made to the DBS when Stay Campus London withdraws permission for an individual to engage in work with under-18s or would have done so had that individual not resigned, retired, been made redundant or been transferred to a position which does not involve contact with under-18s, because they think that the individual has:

  • Engaged in relevant conduct; i.e. action or inaction that has caused: neglect, emotional, psychological, sexual, or physical harm.
  • Satisfied the Harm Test; to harm or cause harm, put a child at risk, attempt to harm or incite others to harm.
  • Received a caution or conviction for a relevant offence.

If these conditions have been met the information must be referred to the DBS.

The referral should be made to the DBS when the provider has gathered sufficient evidence as part of their investigations to support their reasons for withdrawing permission to engage in work with under-18s and in following good practice, consulted with their local authority Designated Officer (DO) or Health and Social Care Trust Designated Officer if appropriate.

Recognising Abuse

While abuse of young people at Stay Campus London is extremely unlikely we should not assume that it could never happen. Our duty of care to young people and vulnerable adults extends to watching out for signs of potential abuse.

Here are some signs to look out for that may indicate a child or vulnerable adult is suffering from abuse. Some signs may vary with the age of the child or vulnerable adult. Not every child or vulnerable adult will exhibit every symptom. As well as signs, children and vulnerable adults may tell you of abuse. Always listen and follow the procedures for responding to allegations of abuse (below).

Signs of abuse can include:

Sexual abuse

  • Acting in an inappropriate sexual way with objects or peers.
  • Nightmares, sleeping problems.
  • Becoming withdrawn of clingy.
  • Personality changes, seeming insecure.
  • Unaccountable fear/dread of particular places or people.
  • Changes in eating habits.
  • Physical signs such as unexplained soreness around genitals, sexually transmitted diseases.
  • Becoming secretive.

Emotional abuse

  • Delayed physical or emotional development.
  • Shows extremes of passivity or aggression.
  • Sudden speech disorders.
  • Overreaction to mistakes, or continual self-depreciation.
  • Neurotic behaviour (rocking, hair twisting, self-mutilation).
  • Physical abuse.
  • Has unexplained bruises, burns etc.
  • Wearing clothes to cover injuries, even in hot weather.
  • Neglect.
  • Often hungry; may beg or steal food.
  • Badly dressed in clothes that need washing.
  • Poor appearance and personal hygiene; unwashed, hair not brushed, lacks needed medical or dental care.
  • Often tired.
  • Might abuse alcohol or other drugs.

Specific Areas

In addition to the types of abuse mentioned above, two other specific types of abuse to that staff must be aware of are Child Sexual Exploitation (CSE) and Female Genital Mutilation (FGM).

Child Sexual Exploitation

This is a form of sexual abuse where under-18s are exploited to engage in sexual activity in return for money, gifts, drugs, affection or status. CSE does not always involve physical contact as it can happen online or involve pressure from peers or cyber bullying.

Signs to look for in under-18s include:

  •  Having a much older boyfriend / girlfriend.
  •  Appearing with unexplained gifts or new possessions.
  •  Associating with others involved in exploitation.
  •  Misusing drugs or alcohol.
  •  Being absent from school, going missing or regularly coming back late to the accommodation.

Female Genital Mutilation (FGM)

This is a practice that can cause severe and long-lasting damage to physical and mental health. It is carried out for religious, social or cultural reasons, however there are no medical reasons for carrying it out. It is a criminal offence if done in the UK. Staff should be aware that a person who has suffered FGM may ask for help without being explicit about the problem due to embarrassment or fear. Any causes for concern are to be reported to the DSL.

Procedure for reporting allegations or suspicions of abuse

Responsibility of staff to report

It is the duty of Stay Campus London staff to disclose cases of abuse or allegations of abuse to the Designated Safeguarding Lead without delay.

It is NOT for staff to decide whether or not a suspicion or allegation is true. All suspicions or allegations of abuse must be taken seriously. If a member of staff has suspicions, they should contact the Designated Safeguarding Lead or Person in confidence. If a vulnerable adult, child or young person starts to talk to the staff member directly, they should allow that person to disclose and should allow them to continue talking following the guidelines below. They should then see the Designated Safeguarding Lead or Person in confidence.

What to do if abuse is suspected or disclosed

  • Never guarantee absolute confidentiality, as Child Protection will always have precedence over any other issue.
  • Endeavour to meet the child in a semi-public or visible space if possible.
  • Listen to the child, rather than question him / her directly.
  • Offer him / her reassurance without making promises and take what the child says seriously.
  • Allow the child to speak without interruption.
  • Accept what is said – it is not your role to investigate or question.
  • Do not overreact.
  • Alleviate feelings of guilt and isolation, while passing no judgement.
  • Advise that you will try to offer support, but that you must pass the information on.
  • Explain what you have to do and who you have to tell.
  • Record the discussion accurately, as soon as possible after the event,
  • Use the child’s words or explanations – do not translate into your own words, in case you have misconstrued what the child was trying to say.

Record keeping

All records, information and confidential notes should be kept by the Designated Safeguarding Lead in separate files in a locked room or in secure electronic files. Only the Head of EFL and Operations Manager or another nominated senior manager and the Designated Safeguarding Lead will have access to these files.

The Records

In any case where an allegation is made, or someone at Stay Campus London has concerns, a record should be made. Details must include, as far as practical:

  • Name of vulnerable adult, child or young person.
  • Age.
  • Home address (if known).
  • Date of birth (if known).
  • Name/s and Address of parent/s or person/s with parental responsibility.
  • Telephone numbers if available.
  • Is the person making the report expressing their own concerns, or passing on those of somebody else? If so, record details.
  • What has prompted the concerns?
  • Include dates and times of any specific incidents.
  • Has the vulnerable adult, child or young person been spoken to? If so, what was said?
  • Has any individual been identified in the allegation? If so, record details.
  • Who has this been passed on to, in order that appropriate action is taken? E.g. Head of EFL, DSL, Operations Manager, local social services, police etc.
  • Has anyone else been consulted? If so, record details.
  • Action taken: this must be recorded.

Designated Child Protection Persons

For reasons of confidentiality the only people who need to know this information are the following designated Child Protection Persons: Head of EFL, Academic Director, Operations Manager, the DSL, the Accommodation Manager, and any other staff members with specific responsibility for under-18s.

Further Action

Once a statement has been collected from a student further questioning should be avoided apart from important clarification of factual detail.

A senior management representative (usually the Head of EFL) and the Designated Safeguarding Lead will meet at the earliest possible opportunity to consider an appropriate course of action in response to the information revealed by the student and consider any other relevant information.

The Head of EFL will decide if it is appropriate to involve other members of the school staff, e.g. the Academic Director, Operations Manager or Accommodation Manager at this stage, and also whether to inform the student’s agent and parents. There may be no need to take any further action in which case this decision should be recorded in writing.

Further action may include the immediate removal of any imminent threat of danger, seeking advice from the Local Authority Designated Officer, contacting the police, or making a referral to the Independent Safeguarding Authority (ISA) depending on the severity of the allegation.

ALWAYS REPORT ANY ALLEGATIONS, PROBLEMS, CONCERNS OR ISSUES TO THE WELFARE AND DESIGNATED SAFEGUARDING LEAD (DSL), IMMEDIATELY. IN HER ABSENCE REPORT THESE TO THE DESIGNATED SAFEGUARDING PERSON (DSP), HEAD OF EFL, OPERATIONS MANAGER OR ACADEMIC DIRECTOR.

Outside Contacts

The following contact information should be used to report a concern about a child:

London Borough of Barnet Designated Officer

email: lado@barnet.gov.uk

tel: +44 20 8545 3179

NSPCC

tel: +44 808 800 5000

Kentish Town Police Station

tel: +44 20 7230 1212

Colindale Police Station

tel: +44 20 7230 1212

Willesden Police Station

tel: +44 20 7230 1212